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📄 Service terms

Terms of Service

Guidelines for using Remoticano responsibly, securely, and transparently.

Last updated: August 15, 2026

Important summary

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms. Each company is responsible for informing its team members about time tracking, activity monitoring, screenshot collection, and data retention practices.

1. The Service and acceptance of these Terms

Remoticano provides tools for managing remote teams, including time tracking, activity reporting, scheduled screenshots, and user and department management. By accessing or using the Service, you confirm that you have read and agree to these Terms and any policies presented within the Service.

2. Company accounts and access credentials

The company owner must provide accurate registration information and safeguard all usernames, passwords, and access tokens. The company is responsible for managing access to its workspace and for activity performed through its accounts and tokens.

3. Team member notice and privacy

Companies must clearly inform team members about time tracking, activity monitoring, and screenshot collection, and must comply with applicable employment and privacy laws. Screenshot blurring is available for roles that involve confidential, financial, medical, or personal information. When enabled, images are blurred on the team member's device before upload, so the unblurred version never reaches the server.

4. Plans, user capacity, and subscription periods

Each subscription includes a defined capacity for non-owner user accounts and a fixed subscription period. Once the user limit is reached, the company must upgrade or change its plan before adding another account. Current plan features, capacity, billing period, and price are displayed before purchase.

5. Payment and renewal

A subscription is activated or renewed only after payment has been successfully recorded. Expired, failed, or canceled invoices do not activate the Service. Any refund request will be reviewed based on Service usage, the terms presented at purchase, and applicable law.

6. Acceptable use

You may not use the Service for unauthorized access, privacy violations, malware distribution, service disruption, impersonation, or any unlawful activity. We may temporarily restrict access while investigating suspected misuse or security risks.

7. Data retention and deletion

Screenshot retention depends on the settings configured for the Service. Authorized company administrators may delete screenshots from the management panel. Once data has been deleted or its retention period has ended, it may not be recoverable.

8. Service availability and changes

We work to keep the Service stable and secure, but maintenance, technical issues, or circumstances beyond our control may cause temporary interruptions. Features, pricing, and these Terms may be updated as the Service evolves.

9. Software and content rights

The software, design, branding, documentation, and proprietary content associated with Remoticano belong to the service provider or its licensors. A subscription grants only a limited, non-exclusive right to use the Service during the active subscription period.

10. Contact

If you have questions about these Terms or the use of the Service, please contact the Remoticano support team through the Contact page. For details about how we handle personal information, please read our separate Privacy Policy.

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